Refund policy

We offer a 30-day refund policy for your first qualifying Liquid+® order, so you can try Liquid+® salad with confidence.

You may request a refund within 30 days of the date your order is delivered. This policy applies only to your first qualifying purchase made directly through Liquid+®, subject to the eligibility requirements and exclusions described below.

Eligibility

To qualify:

The order must have been placed directly through the Liquid+® website.
The order must have been delivered within the contiguous United States.
The refund request must be submitted within 30 days of delivery.
The order must not be a Quarterly Order, as defined below.
The request must meet the applicable requirements described in this policy.
You may be required to provide photos of the product and remaining pouches as part of the refund review process.

Orders purchased through Amazon, TikTok Shop, retail stores, or other third-party sellers are not eligible for a refund through Liquid+®. Please contact the retailer or platform where the purchase was made for assistance under their applicable return or refund policy.

Quarterly Order Exclusion

Quarterly Orders are not eligible for a refund or return under the Liquid+® 30-Day First-Order Refund Policy.

For purposes of this policy, a “Quarterly Order” means any order placed through a quarterly subscription, three-month subscription or supply plan, quarterly bundle, or other offer identified at the time of purchase as providing approximately three months of product in a single order.

This exclusion applies even if:

The Quarterly Order is the customer's first purchase from Liquid+®;
The refund request is submitted within 30 days of delivery; or
Some or all of the product remains unopened or unused.

Quarterly Orders are final sale and are not eligible for return or refund under the Liquid+® 30-Day First-Order Refund Policy, regardless of the total number of pouches included in the order.

First Orders Containing Up to 56 Pouches

For a qualifying first order containing up to 56 Liquid+® salad pouches in total, customers requesting a refund must provide:

The number of pouches remaining from the order; and
Clear photos showing the remaining pouches and original product packaging.

These materials are required as part of the refund review and verification process.

The 56-pouch threshold is based on the total number of pouches included in the entire qualifying first order, regardless of flavor, sweetener, variant, or combination of variants.

The 56-pouch threshold applies only to orders that otherwise qualify under this policy. Quarterly Orders remain excluded regardless of the number of pouches included in the order.

Refund requests will be reviewed based on the order details, reason for the request, quantity of product remaining, and supporting information provided.

Once a refund request has been submitted, customers must retain all remaining pouches and original product packaging until the review is complete. Please do not use, discard, dispose of, or independently ship the remaining product while the request is under review.

After reviewing the request, Liquid+® will determine whether the order qualifies under the 30-day refund policy and provide any applicable instructions regarding the remaining product. Some or all of the remaining pouches may be subject to return as part of the refund process.

If the refund request is approved and all applicable requirements have been completed, the eligible product amount will be refunded to the original payment method.

Liquid+® reserves the right to request additional photographs, product information, or other reasonable verification before approving or processing a refund. Failure to provide requested information, accurately report the number of pouches remaining, or follow applicable refund instructions may affect refund eligibility.

First Orders Containing More Than 56 Pouches

For a qualifying first order containing more than 56 Liquid+® salad pouches in total, the remaining product must be returned as part of the refund process.

This section applies only to orders that otherwise qualify under this policy. Quarterly Orders remain excluded regardless of the number of pouches included in the order.

Before a return is authorized, customers must provide:

The number of pouches remaining from the order; and
Clear photos showing the remaining pouches and original product packaging.

For orders containing more than 56 pouches:

The customer is responsible for the full cost of return shipping.
Liquid+® does not provide a complimentary prepaid return label for standard refund requests involving orders containing more than 56 pouches.
The return must be authorized through our Returns Center or Customer Support team before the product is shipped.
The quantity of pouches to be returned and the applicable return instructions will be provided after the refund request has been reviewed.
Customers must retain the remaining product and packaging until return instructions are provided.
Products must be returned according to the instructions provided with the authorized request.
Refunds may be processed after the required returned product has been received and reviewed by Liquid+®.

Failure to return the required product or follow the provided return instructions may result in the refund request being denied or remaining incomplete.

Examples of the 56-Pouch Threshold

The quantity threshold is based on the total number of pouches included in the entire qualifying first order, not the quantity of any individual product or variant.

For example:

One 28-pack = 28 total pouches
One 56-pack = 56 total pouches
Two 28-packs = 56 total pouches
One 56-pack plus one 28-pack = 84 total pouches and subject to the return requirements for orders containing more than 56 pouches
A mixed order containing 56 pouches of one variant and 28 pouches of another = 84 total pouches and subject to the return requirements for orders containing more than 56 pouches

These examples apply only to orders that otherwise qualify under the 30-day refund policy. Quarterly Orders are excluded regardless of pouch quantity.

Original shipping charges, delivery fees, and customer-paid return shipping costs are non-refundable.

How to Request a Refund

To request a refund under our 30-day refund policy, please submit your request through our Returns Center.

As part of your request, you may be required to provide information necessary to verify your order and review your refund eligibility, including:

Your name
Order number
Email address associated with the order
Reason for your refund request
The number of pouches remaining from your order
Clear photos showing the remaining pouches and product packaging
Any additional information reasonably necessary to review or verify your request

Please keep all remaining Liquid+®salad pouches and original product packaging until your refund request has been fully reviewed and completed. The remaining product may be subject to return as part of the refund process.

After reviewing your request, our team will confirm:

Whether your order qualifies under our 30-day refund policy;
Whether any additional information or verification is required;
Whether some or all of the remaining product must be returned; and
Any applicable instructions needed to complete your request.

If a return is required, the quantity to be returned and applicable return instructions will be provided by our Returns Center or Customer Support team.

Please do not use, discard, dispose of, or independently ship the remaining pouches while your refund request is under review, as doing so may affect your eligibility or our ability to complete the refund.

Refunds will be processed only after all applicable requirements and instructions associated with the approved request have been completed.

If you experience any difficulty submitting your request, please contact us at hello@drinkliquidplus.com.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order after delivery and contact us promptly if your shipment arrives:

Damaged
Defective
Leaking
Missing products
Containing an incorrect product

Please report it to us and include your order number, a brief description of the issue, and clear photos of the affected product and shipping packaging when applicable.

After reviewing the issue, we will provide an appropriate resolution, depending on the circumstances.

Exceptions and Non-Refundable Items

Our 30-day refund policy applies only to qualifying orders that meet the eligibility requirements described above.

Our 30-day refund policy is intended to allow new customers to try Liquid+® salad with confidence.

We cannot provide refunds for:

Gift cards
Orders purchased through third-party retailers or marketplaces
Refund requests submitted outside the applicable 30-day period, unless otherwise approved by Liquid+®

Certain promotional or final-sale items may also be excluded from the policy when clearly identified as non-refundable at the time of purchase.

Exchanges

Our 30-day refund policy primarily covers eligible refund requests. Product exchanges are not generally offered as part of this policy.

If you would like assistance with a different Liquid+® salad product or variant, please contact our Customer Support team at hello@drinkliquidplus.com. We will review your request and let you know what options may be available.

Refund Processing

After we review your request, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at hello@drinkliquidplus.com.

Order Cancellation vs. Subscription Cancellation

Cancelling an order does not automatically cancel an active subscription. These are two separate actions.

If an order is cancelled, the customer’s subscription will remain active, and future orders may still be generated according to the subscription schedule.

If a customer also wants to cancel their subscription, they must separately cancel it through the Liquid+® Account Portal under Subscription Management. Customers should confirm that their subscription shows as cancelled to prevent future recurring orders.

Likewise, cancelling a subscription does not automatically cancel an order that has already been generated or processed.