Refund policy

We offer a 30-day refund policy for your first qualifying Liquid+® order, so you can try Liquid Salad with confidence.

You may request a refund within 30 days of the date your order is delivered. This policy applies only to your first qualifying purchase made directly through Liquid+.

To qualify:

The order must have been placed directly through the Liquid+® website.
The order must have been delivered within the contiguous United States.
The refund request must be submitted within 30 days of delivery.

Orders purchased through Amazon, TikTok Shop, retail stores, or other third-party sellers are not eligible for a refund through Liquid+®. Please contact the retailer or platform where the purchase was made for assistance with their applicable return or refund policy.

How to Request a Refund

To request a refund, please submit your request through our Returns Center.

We may ask you to provide information such as your name, order number, email address associated with the order, and the reason for your request so we can review your claim.

If your request is approved, we will refund the amount paid for the eligible Liquid+ products included in your qualifying first order.

The refund will be issued to your original payment method.

For an approved claim under our 30-day refund policy, you do not need to return the product unless our Customer Support team specifically asks you to do so.

Original shipping, delivery, or expedited shipping charges are non-refundable.

Please do not mail products back to Liquid+ unless specifically instructed by our Customer Support team. Products returned without prior authorization may not be accepted or processed.

If you experience any difficulty submitting your request, please contact us at hello@drinkliquidplus.com.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order after delivery and contact us promptly if your shipment arrives:

Damaged
Defective
Leaking
Missing products
Containing an incorrect product

Please report it to us and include your order number, a brief description of the issue, and clear photos of the affected product and shipping packaging when applicable.

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution, depending on the circumstances.

Exceptions and Non-Refundable Items

Our 30-day refund policy applies only to qualifying orders that meet the eligibility requirements described above.

We cannot provide refunds for:

Gift cards
Orders purchased through third-party retailers or marketplaces
Refund requests submitted outside the applicable 30-day period, unless otherwise approved by Liquid+®

Certain promotional or final-sale items may also be excluded from the policy when clearly identified as non-refundable at the time of purchase.

Please do not send products back to Liquid+® unless our Customer Support team specifically authorizes the return.

Exchanges

Our 30-day refund policy primarily covers eligible refund requests. Product exchanges are not generally offered as part of this policy.

If you would like assistance with a different Liquid+® product or variant, please contact our Customer Support team at hello@drinkliquidplus.com. We will review your request and let you know what options may be available.

Refund Processing

After we review your request, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at hello@drinkliquidplus.com.